Frequently Asked Questions


SELLING ON MIBMOB

There are 2 ways in which you can sell your phone on MibMob:

Marketplace Sale

If you don't want to compromise on the price, but still want the convenience of sale, selling on the MibMob marketplace is a great way to sell your phone. Once we have received and checked your phone, we will make your phone available to purchase. Phones usually sell within a week, and you get paid within 72 hours of sale.

Speedy Sale

If you require a quick sale, the Speedy Sale service is a great way to get paid fast for your phone. Once you have accepted our quote and sent in your phone, we will run a few check to make sure everything is in order and make sure you get paid on the same day.

The MibMob fulfillment service is the core solution we provide to reduce the hassle of selling a used mobile phone at the best price. As a private seller, once you have set your price and sent your phone to us, we will take care of the listing, packaging, selling and the delivery for you. We want to make selling used phones at their market value an easy and hassle-free experience.

You can currently only sell the mobile phones listed on the sell page of MibMob. We are constantly working to increase the number of brands and phones available on our marketplace, so if the phone you want to sell is not available, simply write to us on [email protected] and we will be happy to add it for you.

A flat rate of 10% is charged on the final sales value of your phone. We do not charge you for the delivery cost of sending your phone to us or pass on any payment processing fee onto you. We want to be completely transparant, so during the sales process we show you how much you will get for your phone after deduction of any charges.

You can choose to be paid by Same Day bank transfer or by cheque. Be sure to keep your details up to date on your MibMob account.

The Speedy Sale service does exactly what it says on the tin. If you choose to sell your phone via the Speedy Sale option, we guarantee to get you a competitive sale price on the same day your phone reaches our tech centre.

Most phones will sell within a week, but on the occasion it doesn't, you can do one of the following:

  • Reduce the price of your phone. (Remember - The lowest priced phones sell first)
  • Login to your dashboard to see the highest offer from one of our registered buying partners. You can accept this price at any time
  • Lastly, we can return your phone to you at no cost, given you have listed your phone at the Market Average price for a minimum of 10 days. You can also have your phone returned by paying for any delivery charges before this time.

Yes - You can easily change the selling price of your phone at any time before sale. Simply log on to your account and update your price.

After your phone sells on the marketplace, we will collect the funds from the buyer and pay you within 72 hours of sale. If you are using the Speedy Sale service, or accept the offered price on your MibMob account, we will pay you on the same day you accept the price, or on the day we receive your device.

We want your phone to sell as quickly as possible, so as soon as we receive your phone, we will check it against your inputs and tick it to go live right away.

Yes - The Speedy Sale service is available to all sellers at any time. If you want to accept this price at a later date, simply log in to your user account and accept the offered price. Once you have accepted this price, we will make payment to you on the same day.

BUYING ON MIBMOB

All private sales listed on MibMob are checked against inputs entered by the seller during the sales process. The phones are then assigned a grade by our mobile technicians and listed on the marketplace for sale accordingly. MibMob makes buying used phones simple and safe, so you can rest assured you are getting a high quality device.

On the MibMob marketplace you can always be sure you are getting the best deal. Each phone on our marketplace is graded and sorted in order of price so that the lowest priced items sell first. There's no need to sift through thousands of sellers or phones. Simply find a device you like, and choose the condition you want.

We take our customers satisfaction very seriously! So if your phone is faulty, we will replace, repair or refund the full amount within 1 month of purchase. Please refer to the returns policy in our terms and conditions for more information and instructions on how to initiate a return.

You may find an excellent condition phone selling at a lower price than a phone in good or fair condition. This is due to individual sellers setting their own sales price for their phones. Both phones have been checked and the graded consistently.

You can currently only buy mobile phones on our marketplace. If you would like to see more products on MibMob, write to us on [email protected] and we will consider your recommendation.

MibMob is a marketplace that features private and business sellers. We ensure only quality phones are listed for sale by checking and delivering each phone sold by private sellers. We carefully select any businesses that sell on MibMob to ensure our customers get the right product and the best service.

We currently do not offer a shopping cart for multiple purchases. However, if you want to combine your shipment, write to us and we may be able to deliver your order together and refund any extra delivery charges.

Need Help?

You can contact us anytime at [email protected] or you can use online contact form.

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